Our Policies, Terms, and Conditions of Sale
The following policies apply to purchases from our company whether from our website, mail order, phone order, or faxed orders unless otherwise agreed upon in writing.
Our normal business hours are 9:00 AM to 5:00 PM ET Monday - Friday. We observe most mail and bank holidays. In the event that you call after hours or if we miss your call, we make every effort to return calls as quickly as possible.
If you would like to place an order for any item from our website over the telephone, please call us at (610) 239-0650. All current pricing and promotional offers are valid for phone orders.
We accept VISA, MasterCard, Discover and AMEX from our website and for phone and faxed orders. COD orders must be called in during normal business hours. Mail orders are also welcome. Please call us if you have any questions.
Spam is annoying to everyone... We realize that your privacy is very important and we will never participate in any spam email campaigns. It is our strictly followed policy to never share any personal information (including, email addresses, telephone numbers, addresses, business information, credit card information, etc.,) other than that which is absolutely necessary to process an order you may place from us. We never sell contact information. We do not provide any information to other companies that is not necessary to process an order. We do not pay for the use of mailing lists or provide information to companies that produce or use mailing lists. We will only contact you for order related issues when it is absolutely necessary for the fulfillment of an order. In an effort to protect our customers and the public, the proper authorities will be contacted in the event of any suspected fraudulent activity.
We periodically offer promotional pricing for some of our products. In the event that a product is purchased at a higher price prior to a promotional price within 30 days, please contact us to receive a store credit equal to the price difference. In the event that a product is purchased shortly before a promotional price is offered, we will automatically adjust your purchase to reflect the lower sales price accordingly.
Our Shipping Policy
It is our goal to make your purchase as simple and fair as possible. In an effort to do so, we have chosen to use flat shipping rates (except as noted on some of our roof rack products, webbing products, engineering services, and custom products) that correspond to the speed of delivery requested at the time of purchase. Following is a summary of our standard shipping charges (please see the shipping options in your shopping cart to view the eligible options for your specific order and delivery location):
Please visit checkout pages to see current pricing for our flat rate shipping fees for orders shipped inside and outside the USA as our rates may have changed since this page was updated.
Standard 1-5 Day Service within USA - $8.99 (free standard shipping for orders over $60)
2nd Day Service within USA - $29.99 (except as noted)
FedEx Standard Overnight Delivery within USA - $44.99 (except as noted, not available to all zip codes)
USPS Global Priority Mail/Global Parcel Post to Canada - $39.99 (duties/import fees collect)
USPS Global Priority Mail/DHL Express/Parcel Post or FEDEX to destinations outside of the USA and Canada - $49.99 (duties/import fees collect)
All international shipments must ship to the confirmed billing address of the cardholder
Please note that overnight and 2 day shipping may not be available to all locations and on some of our products an additional shipping surcharge may apply (particularly on our roof top carrier foam blocks, roof racks, and bulk webbing products). In the event that an additional charge may apply for expedited shipping of an item not indicating as such on our website, you will be notified of any additional charge and you may cancel the order at that time without any obligation if you desire.
Please note that international orders with an invalid shipment method selected will be adjusted and billed at the standard international rates and the order may be delayed.
FedEx Priority Overnight, FedEx First Overnight , FedEx Express Saver, and expedited international shipments also available at additional charge. Please email us for details or to obtain rates.
Periodically we offer promotional discounts which may include free shipping on qualified orders as noted on our website.
Nearly 100% of all orders we receive ship within one business day. Most orders received by 10:00 AM ET Monday through Friday are shipped on the same day. Depending on shipping method selected and shipping destination, you can expect to receive your order within 2-6 business days from the day the order is placed. If we determine that an alternate shipping method provides faster delivery, the releases of the shipment may be delayed to process the shipment via the faster carrier. Upon shipment of order, you may receive an email providing you with tracking and/or shipment information (if an email address was provided during the placement of the order). If you do not receive this email within 48 hours of placing the order, please feel free to call us to receive tracking/shipment information over the telephone, or send us an email that includes your order number and order date. Please note that due to UPS, FEDEX, and US Postal Service ground transit times, delivery to many locations within 150 miles of Philadelphia, PA may be quicker with Standard Shipping selected than with 2 Day Shipping, particularly for orders received by 10:00 AM ET.
Following is a UPS Ground map that shows estimated transit times for all UPS shipments from our facility. Depending upon the time and day that the order is placed, please allow up to one additional business day for the shipment to be made. Please note that we may use other carriers for the same or faster transit times depending upon destination.
*Please note that orders may ship via FedEx, UPS, US Priority Mail, or US Express Mail services depending upon package size, weight, destination, and service selected at the time of checkout. All FedEx and UPS shipments are trackable and insured. US Mail is used for all orders to PO Boxes and for most orders with Standard Delivery requested. Please note that the US Mail tracking system only tracks delivery date and time and does not show tracking information while the shipment is in transit. Therefore, US Postal Service shipment are delivered before shipping information becomes available on the US Postal Service Website (www.usps.com). Receipt of tracking/shipment information email from us means that your order has either shipped or will be shipped at our next pickup depending upon shipping method selected.
Our Warranty, Return, Exchange, and Product Satisfaction Guarantee Policies
With the exception of custom orders, wholesale orders, bulk strap and cord product purchases, sales of machinery and equipment, and strap hardware product purchases which are non-returnable, or as otherwise noted on the retail packaging for specific products, we will accept product returns for full refund and/or exchanges with other products without restocking fees if authorized and received within 30 days of the original shipping date. Returned product and original packaging materials must be received in like new condition. The fully insured outbound shipping cost, return shipping costs/charges, and order/payment processing costs are non-refundable and will be deducted from the amount credited upon processing of the return. Additional costs (if applicable and necessary) to restore the returned product to like new condition (eg new packaging, repacking, etc) are also deducted from the amount of credit applied for the return. Beyond our 30 day period a restocking fee may apply in the event that we agree to accept the return of a product. This policy applies to purchases made from our website and to purchases made from authorized distributors. Please do not return products to a retailer unless instructed to do so. Contact us for simple return instructions and to receive return instructions.
It is our goal to achieve 100% customer satisfaction. In the unfortunate event that you would like to return a product to us for any reason, we offer a 30-day return policy on all of our branded products and a limited lifetime guarantee on many of our products as indicated on the retail packaging. If you are unhappy with your purchase for any reason, simply call DRD Corporation at (610) 239-0650 during normal business hours or email us any time for simple return instructions. Shipping charges previously billed, free promotional shipping credits, our actual shipping costs (including cost of shipping insurance for the value of the original order) in the event that they exceed the amount charged, order/payment processing costs, and return shipping costs are not covered under the terms of this warranty. In the event of a return or exchange is made, we strongly recommend that an insured and trackable shipping method is used, as we are not responsible for lost or missing returns or their associated costs. All returned or exchanged products must be received in unused condition with original packaging.
In the event of warranty repair or replacement is necessary, it is our policy to return the product to it's original working condition (excluding normal wear and tear of re-useable components when applicable). Warranty items must be returned to us postage prepaid and we make every effort to return a repaired or exchanged item within 5 business days. Inbound and outbound return shipping costs are not included under this policy and outbound shipping costs may be billed upon shipment. We do not mark up actual shipping and insurance costs beyond what is incurred. Normal wear and tear on strap products including fraying, thinning, running, color fading, or twisting are not covered under the terms of our warranty.
Warranty coverage does not include damage caused by the unintended use or misuse of our products. It also does not cover personal injuries or damages that may be caused to other property resulting from their use. DRD Corporation reserves the right to determine the validity of any defect claims and approve or reject any returns, refunds, and/or exchanges accordingly.
Occasionally we may sell equipment we have previously used for our manufacturing and business operations. Unless otherwise specified in writing, sales of used equipment and/or machinery are sold as is with a no return or refund policy.
In the event that the design of one of our products is enhanced or upgraded in a new version and the previous version is discontinued, our warranty coverage requires the upgrade to the new version and payment of the differential price between the two versions and our standard flat rate shipping fees apply for the upgrade. Unless otherwise agreed upon we require the return of the outdated version of the product when upgrading to the latest version of our products.
If you have any questions, please use the Contact link at the bottom of our web pages to receive simple return instructions.
International returns are not currently accepted.
Our Website Security Policy
Our internet order handling system uses the highest level of security using the latest SSL-Secured technology so that you can be assured that purchases from our website are absolutely safe and secure in accordance with the policies of our credit card processing bank. If you have any questions about the security of our website, please contact us.
Our Shipping Policy for International Orders and International Return Policy
We do ship our products to addresses outside of the USA. All sales are in US Dollars for international purchases. International orders that are received from our website without the appropriate shipping method selection selected at checkout may incur an additional charge to the credit card used at the time of ordering in the amount equal to any excess shipping for the international shipment from our standard rates (see above shipping chart). We are not responsible for the collection or payment of duties and/or customs brokerage fees that may be collected by the carrier and/or the country of import. If you would like to receive a price for shipping charges that will be incurred for a specific foreign destination, please send an email to our sales department indicating the items that you would like to purchase, the desired quantities, and the shipping destination. We will not ship orders to countries that are forbidden to trade with the US. We are not currently able to accept returns from locations outside of the US. All international sales are final.
Our Strap Length, Mesh Bag Size, and Cord Length Policy
It is our goal to accurately cut and stitch our raw materials to match the various product sizes. Our finished sizes are typically +/- one inch, but may be slightly longer. If your application requires an exact length measurement, please call us to discuss your precise requirements.
Typographical & Pricing Errors
We make every attempt to clearly and accurately describe our products, services, promotions, policies, and prices. While we generally honor pricing errors that benefit our customers, we reserve the right to refuse to honor incorrect pricing. In the event that we are unable to honor an incorrect price or promotion, all charges will be reversed and the customer will be notified as soon as we are aware of such problems. So that we may best serve our customers, we appreciate being informed of any suspected typographical errors.
We collect 6% sales tax for all sales shipped to PA unless a valid exemption certificate is provided to us.
Disputed Credit Card Charges
It is our goal to achieve 100% customer satisfaction and we are dedicated to working with our customers for any problems they may have with purchases or other contact with our company. In the extremely unlikely event that a billing error occurs we will work to quickly correct the problem and we urge our customers to contact us first for the fastest resolution of such problems. In the event that a charge is disputed directly with the card issuing bank for any reason (typically because a cardholder does not recognize our company's name on their monthly statement), card issuing banks often charge merchants chargeback fees for the handling of the dispute regardless of the outcome or the reason for the dispute. This becomes a time consuming process. In the event that such disputes occur resulting from the charge from a legitimate purchase, we reserve the right to pass such fees on to the customer via a separate invoice due immediately upon receipt. Such invoiced amounts may include the original invoiced amount, chargeback and any other bank fees incurred as a result of the dispute, and collection fees incurred in the event that they become necessary. This policy applies to all orders prepaid with credit cards.
Commercial & Personal Account Terms and Conditions
Our standard terms for business customer accounts are Net 30 days with approved credit. Shorter, longer, or other terms may be negotiated for certain accounts with our written acceptance of such. Orders are invoiced the day they are shipped. Payments received after 30 days are subject to a monthly late fee in the amount of $39. Past due accounts are also subject to an additional late fee of 1.5% per month. In the event that an account is sent to 3rd party collection agencies or attorneys for non payment, the customer will be notified of such pending action in advance and any resulting fees and collection costs will be the responsibility of the customer and will be included in the amount to be recovered. As is common practice in the industries we serve, unless otherwise agreed upon in writing, commercial orders, wholesale orders for resale, or purchases for OEM use are non-returnable and non-refundable. Unless we receive/provide and approve written terms and conditions to the contrary, our full terms and conditions apply to all orders, sales, and customer accounts without exception. The laws of PA apply to all accounts though we reserve the right to file collection proceedings in the jurisdiction of delinquent customers.
On larger custom run orders we do our best to meet the requested order quantity exactly. Because of material overages and undercounts and/or QC rejections prior to shipping actual volumes shipped and invoiced may vary by +/- 10%. If exact quantities are required then it must be specified on a purchase order and approved by us.
Any claims regarding deviations from manufacturing specifications or defects in the materials and/or workmanship must be made within 30 days of the first shipment date.
Unless otherwise agreed upon in writing, we assume no liability for and make no guarantees about the suitability of custom items produced by us for it's intended or unintended use.
Unless otherwise agreed upon in writing all quoted lead times are approximate lead times that may vary by production scheduling or unanticipated delays resulting from unforeseen problems with machinery, operator(s), material(s), and/or acts of nature. In the event that we encounter any significant delays we will promptly notify the customer and provide production updates as they become known. Unless explicitly stated and agreed upon in writing, in no event shall our liability for a mutually cancelled order exceed the cost of payment(s) received less production, shipping, invoiced value of shipment(s), and material costs incurred at the completion or cancellation of the order.
Following are trademarks of Glen Eagle Company (transferred from DRD Corporation in 2017):
Load Lock FASTener®, the Load Lock® logo, Plugamid®, the Plugamid® logo, Back Seat Driver®, Strap Sack™, Handy-Hooker™, Roof Rack In a Sack™